Terms and Conditions
When making a booking, you agree to accept these terms and conditions. If you are booking for a group, the person completing the booking must have permission from all members of the group.
- Insurance requirement
Adequate travel insurance is a condition of your booking with us. You must be satisfied that your insurance fully covers all requirements including surfing, pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness.
- Medical Fitness
The participant explicitly declares that there are no medical reservations as far as physical activities/ surfing/yoga is concerned. You take part in the course at your own risk. It is your responsibility to ensure that you have a suitable level of fitness to undertake your surf trip, or to seek professional medical advice. Guests should be able to swim and tread water confidently.
We expect to be informed about any type of allergies or health issues of our clients. We expect that participants follow our surf/yoga teacher instructions carefully.
- Force Majeur
Where unavoidable and extraordinary circumstances occur, changes/refunds will be considered on a case-by-case basis.
If conditions are unsafe or unsuitable, we’ll reschedule or provide an alternative activity. If the overall package is materially lower in value, an appropriate price adjustment may apply.
- Illness
Guests must notify staff promptly if they become unwell during their stay. All requests for cancellations, booking modifications, or refunds will be reviewed and considered on a case-by-case basis at the sole and absolute discretion of management.
Please contact reception or host for help in arranging any doctor visits, pharmacy needs or changed travel plans. Medical treatment costs/insurance reimbursement are the guest’s responsibility.
- Liability
Nothing in these terms limits liability for death/personal injury caused by negligence, fraud, or any liability that cannot be limited by law. Mint Surf Company SARL remains responsible for delivering the contracted services, including those provided by third parties.
Mint Surf is not responsible for lost or stolen belongings left in rooms unsecured, common areas, the beach, or vehicles.
- Transfers
Airport pick-up and drop-off are included only for stays starting and ending at our accommodation and starting/ending at Agadir airport or bus station. If you are arriving to Morocco early or departing later or have arranged another accommodation for the start or end of your trip, or using another airport in Morocco, please contact us for advice or to arrange a transfer, though please note that a surcharge may be required. Transfers may be operated by a local supplier; we remain responsible for ensuring the service is provided as booked.
- Accommodation & Services
Surf lessons start typically in the morning and is the first session of the day – the second session is free surfing where the instructors are present on the beach but not actively in the water with students.
We pick the surf spot based on what is the best location to carry out the surf lessons considering the forecast. Therefore, we may visit one spot more often than others and sometimes even a fixed spot multiple days in a row, though we aim to offer variety if possible.
On arrival days, guests will have no surf session offered. Any surf session or lesson offered in excess of those included in any package is considered an extra fee service.
For flights scheduled after 4pm on departure day, it may be possible to surf before heading to the airport, but you may be asked to check out of your room in the morning before surf, with arrangements for luggage storage and showers possible.
The client may consume extras on location. Extras are items bought or arranged for the client on location. Those extras can be paid at the end of the holiday in cash in Dirham or EUR or £ only.
The dinners and yoga sessions we offer are extras and not included in the total trip price.
Yoga Sessions: Available for an extra charge, to be paid at the end of your stay.
Dinner: Reservations are required and will be considered a commitment to payment at the end of your stay. No cancellations are accepted after morning reservations are taken.
Check-in: 13:00 (earlier if room is ready).
Check-out: 11:00 (late check-out possible depending on availability).
Room allocation is based on availability and preferences. For any multiple persons in one booking, please indicate as early as possible if any specific bed configuration such as twin or double beds are required.
In the rare event we cannot provide you accommodation as previously confirmed, we will undertake to relocate you into an alternative of equal or better grading at no expense to you.
We offer free Wi-Fi internet access however we take no liability or responsibility for the non-availability, accessibility, security or speed of the Internet network at any given time.
The swimming pool is closed at night 23:00-8:00. Running, diving, horseplay, surfboards, large inflatables and glass containers are prohibited. Intoxicated persons must refrain from entering the pool. Users swim at their own risk.
- Guest responsibility
Please handle all provided surf equipment with care. Any loss or damage caused by misuse or negligence must be paid for by the guest.
Guests will be liable for damage to any structure or object of the accommodation.
Please return your room key at the end of your stay.
Put personal belongings in the safe and lock your room.
Respect the schedule of the classes and surf camp. Mint Surf does not provide any exceptions to the regular surf class schedule.
Guests are strictly required to follow the instructions and safety rules of their surf instructor. In the case of injury, inform your instructor without delay.
Wash and hang your wetsuit only in the area provided.
Save water and energy. Turn off lights and water taps. Please be mindful of hot water consumption.
Leave the sand at the beach as much as possible. Do not rinse off sand in the pool or use the pool to wash items.
- Behaviour
We expect guests to treat each other with respect, both physically and verbally. If you experience any indiscretions, please bring them to the attention of staff as soon as possible.
Possession or use of drugs, other than those prescribed for medical reasons, will not be tolerated. We reserve the right to also notify the police given the seriousness of this matter.
No noise after 23:00. Please be aware the placement and structure of the building requires extra care as regards to volumes so as to not disturb other guests and neighbours.
We reserve the right to evict guests who violate policies, behave inappropriately, or create disturbances. Refunds will not be granted in this instance.
- Visa & Passport
The responsibility to hold a valid passport and/or visa when travelling lies with each guest. Make sure your passport is still valid for minimum of 6 months when entering the country. Check visa restrictions well in advance.
- Privacy Policy
We may take photos/videos during sessions for our website or social media. If you prefer not to have your image appear publicly, inform us upon arrival.
Mint Surf will only use your personal data for the purposes of providing services and to improve the end-user experience. We will never pass your personal data on to third parties.
- Law & Jurisdiction
These terms are governed by Moroccan law, however nothing in these terms limits any mandatory consumer rights that apply to your booking. Mint Surf Company SARL is locally owned and operated in Morocco.
- Complaints
We make every effort to ensure that your holiday arrangements run smoothly, but if you do have a problem during your holiday, please report any complaints immediately to host or other staff, so we are able to remedy them while you are staying with us.
Board and Wetsuit Hire Agreement terms and example
When engaging in the rental or use of equipment, the Customer agrees to accept all responsibility to maintain the condition and whereabouts of all the equipment rented for the entire rental period and to pay all repair and/or replacement costs for any damage or theft that may occur to equipment during the rental period. Should the Customer damage a surfboard, the Customer agrees to pay a surfboard damage fee of 300dh/inch (maximum limit of liability for surfboard damage is 70% of the price of a new comparable board). If the Customer is not present during the delivery or return of the surfboard, the Customer will still be fully responsible for any loss, theft or damage to surfboard. Should a surfboard become lost or stolen, th Customer agrees to pay a restocking fee equal to the cost of a new replacement surfboard. Any wetsuit that is lost or stolen is subject to a replacement fee for the full cost of the wetsuit.
Surfing course terms and enrolment form
If you suffer from any medical condition that may affect your safety (or the safety of other water users), please give details on arrival and bring it to the attention of your instructor. All medical information will be treated in confidence and will not be disclosed to anyone other than the staff at Mint Surf.
Conditions that should be disclosed include heart problems, epilepsy, allergies, medication being taken and any medical condition likely to be made worse by participating in this surfing course.
You understand that Mint Surf and its staff, whilst taking all reasonable care cannot be held responsible for any loss of, or damage to, their clients’ personal property/valuables.
Surfing is a dangerous sport. Many people get injured and even die when surfing or learning to surf. Some of the hazards include:
- An uneven sea bed (that may at times be covered by the sea)
- Obstacles on the sea bed (that may at times be covered by the sea)
- Sea life
- Currents
- Cold water
- Tidal rips
- Other surfers
- you own and others’ surfboards
As a result, you should take care when getting on and off your board (no jumping off your board, but step off instead), and getting to and from the beach. Also, keep a constant check of your bearings. For example, are you near other surfers/boards? Within your depth? Confident you can get back to shore without assistance? Being transported by the tide?
IF YOU ARE EVER IN DIFFICULTY, THE SIGNAL FOR HELP IS TO RAISE YOUR RIGHT HAND IN THE AIR
Mint Surf shall not be liable in respect of any loss of life or injury to person or the loss of or damage to property (including due to negligence or wilful default of the surf school to the extent allowed by law). You accept liability for and shall indemnify Mint Surf against any claim for such loss, injury or damage (including due to negligence or wilful default to the extent allowed by law).
You accept that surfing is a dangerous sport and take part in the surfing course having understood these dangers and having read and understood this document.
